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Company Name

Speeex Sh.p.k

Phone Number

049/491-649

Company Place

Prishtinë

Senior Manager

Senior Manager

Information

Publish Date

11.09.2019

End Date

15.09.2019

Categories

Menaxher

Job Places

Prishtinë

Job Description


BE OUR SENIOR MANAGER
 
If you are looking for a new challenge, we’d love to welcome you in our company.
 
Your duties and responsibilities will be:
- Direct leadership responsibility for team leaders and experts within the Tech department (up to 80 employees, 15 team leaders and experts)
- Accountable for the operational performance management including KPI development and achievement (e.g. net promoter score, end to end time, sales)
- Responsible to develop your team in terms of leadership and professional skills in cooperation with our business partner
- Responsible to ensure quality and compliance in terms of work standards and processes
- Accountable for initiating continuous improvement efforts to increase the quality, efficiency and effectiveness of customer service experience.
- Production of various reports with analysis and evaluations within your area
- Present and participation at all relevant performance review meetings
- Proactive analysis and reporting of structural as well as individual issues on interval, daily, weekly and monthly basis
- SPOC for all requests from the your partner in Switzerland concerning the tech department

If you think you fulfill the above requirements we’d be very pleased to meet you. Please send your CV to:

Expired

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