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Company Name

IuteCredit J.S.C. Kosovo

Phone Number

+38338406080

Company Place

Prishtinë

Internal Collection Specialist

Internal Collection Specialist

Information

Publish Date

14.06.2019

End Date

23.06.2019

Categories

| Bankë

Job Places

Prishtinë

Job Description

The fastest and most comfortable loan provider IuteCredit Kosovo J.S.C, daughter company of IuteCredit Europe AS, for its operations in Prishtina, Republic of Kosovo is looking for:

Internal Collection Specialist

Main responsibilities:

  • The duties of a Collections Specialist include collection calls and/or correspondence in a fast-paced goal-oriented collections department;
  • Providing customer service regarding collection issues, process customer refunds, process and review account adjustments, resolve client discrepancies and short payments. Responsible for monitoring and maintaining assigned accounts- Customer calls, account adjustments, small balance write off, customer reconciliations and processing credit memos;
  • Keep tract und update CRK – Credit Registry of Kosovo on customers due balance;
  • Accountable for reducing delinquency for assigned accounts;
  • Perform other assigned tasks and duties necessary to support the Department;
  • Enlist the efforts of sales and senior management when necessary to accelerate the collection process;
  • Must communicate & follow up effectively with sales dept regarding customer accounts on a timely basis;
  • Establish and maintain effective and cooperative working relationships with dealers and sales;
  • Reports directly to Senior Debt Collection Specialist.

Essential Functions:

  • Weekly and monthly reporting to direct supervisor
  • Monthly reporting to CRK – Credit Registry of Kosovo
  • Monthly Delinquency notices
  • Processing daily Reminder Letters and the appropriate reporting
  • High volume phone calls to assigned delinquent customers
  • Manage customers on the shutdown report
  • Reconcile customer disputes as they pertain to payment of outstanding balances that are due
  • Provide excellent & considerate customer service to dealers and sales
  • Internal and External customer interface
  • Participate in team planning meetings
  • Meet defined department goals and activity metrics

Experience and knowledge required:

  • University degree;
  • 3-5 years Collections experience.
  • Knowledge of Loan life cycle and Collections procedures
  • Accounts Receivable knowledge/experience a plus
  • Strong attention to detail, goal oriented
  • Commitment to excellent customer service
  • Excellent written and verbal communication abilities
  • Ability to prioritize and manage multiple responsibilities

The company offers:

  • Attractive salary + Monthly bonus
  • Positive, dynamic and encouraging working atmosphere
  • Opportunity for professional and educational trainings

If you feel that you have can-do-approach and you love interactions with people we encourage you to apply by sending your updated CV at hr@iutecredit.org no later than 23.06.2019 and referring to the position you apply for in the subject of your e-mail.

                           Personal data

 

I hereby authorize  the use of my personal data in accordance to the GDPR 679/16 - "European regulation on the protection of personal data" and I hereby authorize IuteCredit Kosovo to keep my CV in their Candidate Pool for future opportunities for 2 (two) years

 

NOTE: PLEASE PLACE YOUR STATEMENT IN YOUR CV OR VIA EMAIL WHEN YOU SUBMIT THE APPLICATION

Your application will be treated with strict confidentiality. Only shortlisted applicants will be contacted by IuteCredit Kosovo HR department.

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