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Company Name

BDSWISS

Phone Number

049-328-328

Company Place

Prishtinë

Call Monitoring

Call Monitoring

Information

Publish Date

10.01.2019

End Date

17.01.2019

Categories

Call Center

Job Places

Prishtinë

Job Description

Call Monitoring (Prishtina)

BDSwiss is one of Europe’s leading financial institutions specializing in Forex/CFDs trading.

Job description:

  • Monitors, evaluates and scores a specified number of calls each month for all clients in order to provide an overall assessment of call center and collections quality.
  • Enters quality scores into a database for tracking and reporting purposes.
  • Quality issues and performance measures are used to ensure the highest level of customer service as per regulations

Requirements:

  • Business fluency in English and Italian (both verbal and written)
  • Ability to learn and understand the product and the organization
  • Ability to focus on deadlines and deliverables
  • Demonstrate self-awareness, discretion and confidentiality
  • Ability to work from: Mo. - Fr. 09:00 - 16:00

If you think that you are the right person for our team in Prishtina, please send your CV in English until 16.01.2019 to: g.shala@bdswiss.com Contact: 049-328-328

Note: We will take in consideration the applications that are in English language and contact only the selected candidates.

Expired

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