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Company Name

Monego LLC

Phone Number

+386 49 37 77 99

Company Place


Chief Operating Officer

Chief Operating Officer


Publish Date


End Date




Job Places


Job Description

Chief Operating Officer
Employment Status: Permanent Full-Time
Location: Prishtina

Finitera Investments is now accepting applications for available job positions at its subsidiary startup company, Monego LLC.

Monego LLC is a fintech company providing a scope of financial services, including payday and consumer loans operating in emerging markets. Based on the proven experience in the industry and head office in Prishtina, the company aims to offer consumer finance and microfinance services to private individuals with the most convenient borrowing process for the customer.
With a team that consists of fintech, IT, and customer care professionals who are experts in their field, Monego LLC provides an innovative, friendly and supportive environment, and an opportunity to learn and develop professionally. Due to geographic expansion, we are inviting ambitious professionals to apply for the position of Chief Operating Officer.

The Company will provide:
•Modern facilities
•High technology devices and tools
•Competitive Salary
•Career development opportunities in a rapidly growing company

We are looking for a professional Chief Operating Officer to plan, direct and coordinate all organization’s operations. The Chief Operating Officer will be responsible for improving performance, productivity, efficiency and profitability through the implementation of effective methods and strategies. This position is responsible for setting company objectives, designing the strategic plan, developing the call center, overseeing the customer service department and call center, designing motivation schemes, opening branches, training employees and more.
Chief Operating Officer will have to be a versatile, energetic, and have an indomitable attitude towards reaching and going beyond objectives. Additionally, the perfect candidate is expected to show leadership and self-initiative qualities.

Key Responsibilities
•Reporting directly to the General Manager
•Being the main point of contact and lead all operations within the company
•Leading several departments including Customer Service, Business Development and Administration.
•Responsibility for weekly / monthly risk and call center reports
•Writing procedures and user manuals for delegated departments
•Setting ground rules and expectations from the operations
•Defining ways of measuring customer satisfaction and improvement of services
•Investigating and solving customers’ problems
•Handling fully customer complaints or any major incidents
•Recommending new actions for improving efficiency of the business module
•Managing budgets and costs effectively in respect of the planning process.
•Managing campaigns and product promotions in cooperation with Marketing and Legal department
•Hiring, training and motivating team
•Developing bonus schemes for employees
•Implementation of any new policies and procedures relating to the operational process.
•Be in charge of establishing departments related to operations, risk, administration and branches within the company and that communication between them is maintained efficiently.

Key Skills:
•Leadership – leading teams from different departments to achieve organizational goals.
•Communication – ensuring that communication is ongoing and effective between different departments.
•IT – keeping up to date with IT systems in the workplace while having an understanding of emerging technologies.
•Presentation – Presenting ideas and results to the board of directors across the business including staff and senior management.
•Team working – fostering an environment of teamwork to ensure that all services are delivered on time and company goals are met.
•Initiative – The ability to work alone and take a lead when hurdles arise or when tasks require completion.
•Planning - staying ahead and ensuring that plans for the future are clearly labelled out for everyone to follow.
•Problem Solving – adapting to the ever-changing environment and reacting quickly to meet challenges.

Required Qualifications:
•University diploma in Finance, Management, Economy, or similar.
•Proficiency in Albanian and English language
•Proven track record of managing and leading a team for at least 4 years
•Knowledge of lending industry will be an advantage
•Knowledge of IT and system integration will be an advantage
•Outstanding communication and people skills
•Problem-solving, planning and analytical skills
•High level of numeracy and attention to details
•Proficiency in using CRM software
•Complete proficiency in the Microsoft Office Suite
•Master’s degree in Business Administration, Finance, Management, Economy will be an advantage

The company is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or gender.

If you feel you are the right candidate that can build a strong focused company culture please forward your CV and English motivational letter (Optional) to the email address:

Application deadline: 23.07.2017

We look forward to considering you.